Last Updated: July 2026
Introduction
This privacy policy explains how we collect, use, store, and protect personal information when you use our vehicle rental services or interact with our website. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection legislation.
Information We Collect
Information You Provide
When you make a booking inquiry or use our services, we collect information that you voluntarily provide, including:
- Full name and contact details (email address)
- Driving license information and verification documents
- Rental preferences and requirements
- Payment and billing information
- Any additional information you provide in correspondence with us
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address and general location data
How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing and managing your vehicle rental bookings
- Verifying your identity and driving credentials
- Communicating with you about your rental and responding to inquiries
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring security of our operations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our rental services
- Legal Obligation: Compliance with tax, insurance, and regulatory requirements
- Legitimate Interests: Operating and improving our business, preventing fraud
- Consent: Where you have provided explicit consent for specific purposes
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Insurance Providers: To process coverage and verify eligibility
- Payment Processors: To handle secure payment transactions
- Legal Authorities: When required by law or to protect our legal rights
- Service Providers: Third parties who assist in operating our business, under strict confidentiality agreements
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure encrypted storage of sensitive data
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection responsibilities
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Rental records are typically maintained for seven years to comply with financial and insurance regulations.
Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restriction: Request limitation of processing of your personal data
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us at:
Email: [email protected]
Address: 47 Whiteladies Road, Clifton, Bristol BS8 2LS, United Kingdom
Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.